General Summary of Position

Responsible for coordinating material selection meetings with homeowners following the sale of a pool. The Selections Consultant will lead and manage assigned customer appointments to maximize upgrade opportunities, provide expert design guidance, and deliver an exceptional customer experience while supporting the successful progression of each project toward excavation.

Essential Functions and Responsibilities

Manage the day-to-day operations of the Design Showroom by maintaining a clean, organized, and customer-focused environment, ensuring showroom displays, collateral, and product materials are current, visually appealing, and support the Anthony & Sylvan brand.
Lead customer material selection consultations by proactively scheduling and conducting appointments, providing design guidance and product recommendations, educating homeowners on product features and performance, managing expectations, and recommending upgrades that enhance both the customer experience and project profitability.
Manage customer projects and documentation by maintaining customer files, responding to customer questions, processing change requests and addendums, documenting material selections, updating meeting schedules and forecasts, following up on pending orders, and ensuring accurate and timely project records.
Support sales performance and business development by tracking and reporting upgrade sales, presenting company-approved marketing and sales information, partnering with the Sales Manager to coordinate showroom improvements and sales events, and identifying opportunities to maximize option sales and showroom performance.
Maintain accurate reporting and business systems by updating CRM records, preparing activity logs, sales disposition reports, customer meeting forecasts, and other performance reports to support sales objectives and operational decision-making.
Maintain product expertise and customer-focused solutions by staying current on product offerings, design trends, and customer preferences to provide informed recommendations and enhance the overall material selection experience.
Support divisional operations by assisting with customer surveys, performing additional sales administrative and operational duties as assigned, and consistently following Anthony & Sylvan Pools' policies, procedures, and service standards.

QUALIFICATIONS – Knowledge, Skills & Abilities

Education	Bachelor’s degree preferred
Licenses/Certifications	None required
Years of Experience	3+ years of successful business-to-consumer (B2C) sales experience preferred
Required Skills & Abilities	Proven consultative sales, negotiation, and closing skills with the ability to influence customer decisions Strong customer service orientation and relationship-building skills Excellent verbal, written, interpersonal, and presentation skills Strong organizational skills with exceptional follow-up and attention to detail Ability to work effectively under pressure and meet deadlines in a fast-paced environment Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook Working knowledge of Customer Relationship Management (CRM) systems Computer-aided drafting (CAD) and/or design experience preferred Ability to work collaboratively in a team-oriented environment while remaining self-motivated and results-driven
Travel Requirements	Local travel as needed
Other Requirements	Ability to work evenings, weekends, and occasional holidays as business needs require Strong work ethic with the commitment and flexibility needed to achieve sales goals Positive, professional, and outgoing demeanor

PHYSICAL REQUIREMENTS

Ability to work in outdoor environments under varying weather conditions
Ability to lift and carry up to 30 pounds; often greater than 30 pounds
Ability to stand, walk, climb, stoop, kneel, crouch, and crawl
Ability to communicate promptly and clearly via phone and computer
Ability to drive or travel between job sites as needed

ACKNOWLEDGEMENT

Position duties and expectations change over time. This job description is not intended to be an all-inclusive, exclusive or exhaustive list of the job functions that an employee in this position may be asked to perform from time to time. The employee may perform other related duties as assigned to meet the ongoing needs of the Company. If there is ever a time that you are unsure what is expected of you, you are expected to meet with your manager and ask questions. If you are unsure how to perform a certain task, ask your manager before performing.

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Design Selections Consultant

Anthony & Sylvan Pools

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