Election Protection Hotline Specialist

The Lawyers’ Committee for Civil Rights Under Law is one of the nation’s leading national racial justice legal organizations. Formed in 1963 at the request of President John F. Kennedy, the Lawyers’ Committee uses legal advocacy to achieve racial justice, fighting inside and outside the courts to ensure that Black people and other people of color have the voice, opportunity, and power to make the promises of our democracy real.

The Lawyers’ Committee has litigation, public policy, and advocacy programs in the substantive areas of Voting Rights, Election Protection, Digital Justice, Economic Justice, Criminal Justice, Economic Opportunities, and Fair Housing.  The organization advances its mission as the premier organization marshaling the resources of the private bar alongside our own talented staff, with over 1 million pro bono hours billed to our cases and matters over the past decade.

Job Title: Election Protection Hotline Specialist
Location: Washington, DC
Job Type: Temporary
Union Affiliation: Union
Accountable to: Election Protection Senior Technical Hotline Specialist and Election Protection Infrastructure Manager

About the Role:
The Hotline Specialist position is part of our hotline team, which oversees the day-to-day functions of the 866-OUR-VOTE Hotline, as well as providing support to state-based contact centers. This position will work to support thousands of legal volunteers who respond to voter questions. The Election Protection Hotline Specialist works under the supervision of the Election Protection Senior Technical Hotline Specialist and Election Protection Infrastructure Manager.

This job is directly related to elections and is fast paced, requires multi-tasking, and includes early morning, evening and weekend work. This position requires comfort with learning and using new technology and platforms. Candidates with previous campaign experience or previous Election Protection experience are encouraged to apply.

What You’ll be Doing:
Essential responsibilities of the Election Protection Hotline Specialist include but are not limited to the following:

• Support the day-to-day functions of the Election Protection contact center that receives interactions from voters via the 866-OUR-VOTE hotline.
   
• Manage the workflows of hundreds of legal volunteers (attorneys, paralegals, law students, and other legal professionals) to ensure that all callers receive the highest quality of assistance while collecting necessary data.
   
• Assist with recruitment and retention of legal volunteers, ensuring that the Hotline is properly staffed at all times based on anticipated call volume.
   
• Assist with updates to volunteer resources, including technical support guides, state-specific information, and training resources.
   
• Assist volunteers with technical questions.
   
• Develop and conduct training for volunteers.
   
• Conduct research as needed, to supplement legal resources to address caller questions and to align Hotline operations with call center best practices.
   
• Monitor interactions documented in the Election Protection database system to ensure quality control of information and detect systemic issues.
   
• Create quantitative and qualitative daily reports summarizing call data to help identify trends and inform Election Protection coalition activities and messaging.
   
• Assist with after-action reports and data capture.

Minimum Requirements and Competencies:

• Demonstrated ability to synthesize complex information and communicate clearly in writing. 
   
• Bachelor’s degree required. Candidates with electoral campaign experience are encouraged to apply. Position requires knowledge of voting and elections.
   
• Comfort and experience learning new technical systems and tools.
   
• Patience, flexibility, and detail-oriented, with strong organizational skills.
   
• Ability to work well with a team and be affable.
• Experience working with minority communities.
   
• Experience managing volunteers is a plus.

Ready to Make an Impact? If you are passionate about civil rights, racial justice, and promoting diversity, equity, and inclusion, we want to hear from you. Join our mission to drive positive change and contribute to our dynamic team!

Apply Today: Be part of the force for civil rights and make a lasting impact. Submit your application to help us create a more equitable and inclusive world.

Benefits: The Lawyers' Committee offers a comprehensive benefits package which includes healthcare coverage (medical, dental & vision), parental leave, 403(b) contribution with employer match contributions, voluntary short- and long-term disability and an employer paid monthly cell phone stipend. 

Commitment to Diversity and Inclusion: The Lawyers’ Committee embraces diversity and inclusion in our workplace. We strongly encourage candidates of color and candidates from underrepresented communities to apply. The Lawyers’ Committee does not discriminate on the basis of actual or perceived race, religion, color, creed, national origin, ancestry, disability, medical condition, marital status, sex, age, sexual orientation, gender identity or gender expression, pregnancy, parental status, family responsibility, personal appearance, genetic information, matriculation, immigration status, union activities, political affiliation, military veteran status, credit information or any other status protected under law.
This position is part of a bargaining unit represented by the Nonprofit Professional Employees Union. Employment terms, including wages and benefits, are subject to collective bargaining agreements.

The hourly rate for this role will be: $35.90