Elections Technology Specialist - Vote Centers
Boulder County
Full-time
On-site
Colorado, United States
$70,428 - $101,388 USD yearly
Description
The Boulder County Clerk and Recorder's Office is currently seeking a Technology Specialist to join our team. This hands-on role supports the needs of the Elections division by providing technical support for election operations, including configuring systems, troubleshooting hardware and software issues, and ensuring compliance with security protocols. The Technology Specialist will prepare and support election hardware and software, with an emphasis on Vote Center setup. Duties include deploying equipment and supplies to offsite locations and tracking and maintaining inventory of all Elections division technology assets to ensure accuracy, readiness, and proper lifecycle tracking.
Additionally, this position completes hardware and software troubleshooting for all Clerk and Recorder divisions as needed and completes planned updates, upgrades, and installations. The county IT department will be a common resource for this role, when troubleshooting escalations or larger scale rollouts are required.
About the office
The Clerk and Recorder’s office is committed to providing exceptional service for Boulder County residents throughout all divisions: Elections, Motor Vehicle, and Recording. We have an outstanding reputation in fulfilling our mission, and we are seeking a Technology Specialist who will adhere to compliance obligations and help contribute to successful elections.
About the team
The Elections Division provides comprehensive elections services for Boulder County, including voter records, voter services, ballot processing, technical and logistical support, and end-to-end election administration. A strong commitment to fostering an inclusive, forward-thinking, and supportive work culture focused on continuous improvement is essential.
The Elections Division is passionate about the work we do for democracy, and we are committed to facilitating the highest quality elections in the country. We set a high bar for fulfilling our commitment to voters in Boulder County, and we are a national award-winning organization with a reputation for excellence, innovation, accuracy, and continual improvement.
Commitment to ensuring we include historically excluded communities in our work is vital to fulfilling our mission. This person must be committed to building a culture where individuals from any background can be successful, which includes ongoing work around disrupting patterns, systems, and behaviors of inequity and exclusion.
About the position
This position provides direct technical support to Clerk and Recorder staff by performing hands-on tier 1 troubleshooting, software and hardware configuration, and end-user support. The role is focused on, but not limited to, ensuring systems function effectively to support election operations. Adherence to security protocols and legal compliance standards is required. We seek someone who is motivated to contribute to a seamless voting experience for the public.
The ideal candidate is eager to learn, self-motivated and able to apply new skills. They should be comfortable working with Windows-based systems, including installing and configuring operating systems, performing updates, and verifying hardware functionality. Responsibilities include managing and maintaining accurate hardware inventory across multiple locations, troubleshooting end-user issues, and learning and supporting office-specific applications. Proficiency with the Microsoft Office suite is required, and familiarity with tools like SharePoint and endpoint or inventory management systems is helpful.
Strong communication skills are essential, particularly the ability to work patiently with users with limited technical experience and communicate technical information to non-technical audiences.
Candidates should be comfortable following established procedures and documenting completed work and procedures accurately. This role will also involve providing procedural training and guidance to temporary technical staff during election periods as needed, while continuing to perform hands-on technical tasks as the primary responsibility. The ability to remain positive and flexible under pressure is key to success in this role.
While following established processes is critical, we welcome candidates who can identify opportunities for efficiency and suggest improvements over time. This position is expected to build strong working relationships with team members, vendors, and stakeholders and be committed to Boulder County Clerk and Recorder guiding values, including equity and inclusion.
This position will work Monday - Thursday from 7:00am - 5:30pm (10-hour day). This position will require overtime, nights and weekends during election season and is subject to periods of time when vacation scheduling is not allowed (because of the election calendar). This is a hybrid position. There are times where on-site work will be required, in 1750 33rd St., Boulder, CO, and more frequently during election season. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt.Boulder County requires its employees to reside in the state of Colorado as of the first day of work.
Hiring Salary Range: $70,428.00 - $85,908.00 Annually
Tentative Hiring Timeline:
- Phone Screening: March 9th
- First Round Interviews: March 16th
- Second Round Interviews: March 23rd
- Reference Check: March 25th
New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.
Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visitstudentaid.gov for more information.
Examples of Duties
- Set up, maintain, and support hardware, software, and network components.
- Schedule and execute technical setup for Vote Centers.
- Collaborate and coordinate with team members on technology and Vote Center setup needs.
- Ensure certain voting system components are updated, maintained, tested, and secure.
- Create and maintain clear procedural documentation.
- Support lifecycle management of technology assets within the Elections division.
- Support the implementation of and maintain an inventory system.
- Ensure compliance with Colorado statute and rule as well as Clerk and Recorder policies.
- Provide procedural training and guidance to temporary technical staff during election periods.
- Communicate technical information to audiences with varying technical backgrounds.
- Provide technical recommendations for certain technology purchases.
- Act as a backup for peers, learning essential technology and procedures in other areas to support critical functions.
- Support and collaborate on special projects outside of the elections cycle, improving processes and systems within the scope of elections.
- Perform additional related work as required.
- May be reassigned during emergency situations.
Required Qualifications
PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.
EDUCATION & EXPERIENCE:
Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of
- At least six years of combined education and professional experience in a technology-related capacity as it applies to this position.
Required experience includes applying fundamental concepts, practices and procedures related to planning, setup, testing, and troubleshooting of a variety of hardware, software, and network components. Experience with Microsoft Office Suite or similar is also required.
Any equivalent combination of education and experience may be considered.DRIVER'S LICENSE:
- Applicants must have a valid driver's license and a clean driving record
- For more information regarding a clean driving record, please click here.
BACKGROUND CHECK:
- A job offer is contingent on passing a background investigation
Supplemental Information
KNOWLEDGE, SKILLS, & ABILITIES
- Thorough knowledge of supported hardware and software systems: Windows endpoints, applications, printer, basic network support
- Working knowledge of site planning and managing technical logistics.
- Knowledge of inventory and lifecycle management.
- Working knowledge of supporting the technical setup of small temporary locations.
- Thorough knowledge of supporting users in technical areas.
- Working knowledge of technical documentation.
- Ability to troubleshoot and solve a variety of common technical problems.
- Ability to communicate procedures of a technical nature to non-technical personnel both orally and in written form.
- Experience understanding and applying statutory regulations and cyber security best practices.
- Ability to perform a variety of project tasks requiring good communications skill.
- Ability to prioritize projects and needs of others.
- Strong organizational and planning skills.
Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.