Front Desk Administrative Support (Seasonal Election Support Specialist)
City of Minneapolis
1 day ago
Full-time
On-site
Minneapolis 55414, Minnesota, United States
$24.11 - $28.21 USD hourly
Position Description
The City of Minneapolis Elections & Voter Services is a division of the Office of the City Clerk whose purpose is to support access to local government. We administer local, state, and federal elections for Minneapolis voters.
We are hiring for Front Desk Administrative Support (up to 1 position)
The City Clerk’s Office is looking to fill up to one (1) temporary Front Desk Administrative Support (Seasonal Elections Support Specialist) position. This position will work under the direction of administrative staff to serve as one of the first points of interaction for our visitors; in-person, over the phone, and through electronic communication. The Front Desk Administrative Support staff will also complete various clerical duties, use the Statewide Voter Registration System (SVRS) and Election Management System (EMS), provide support for other programs as needed, and special projects as needed.
This is a full-time (30-50+ hours per week), temporary positions scheduled for June 1, 2026 – December 31, 2026, covering the following scheduled elections:- August 11, 2026, State Primary Election
- November 3, 2026, General Election
Note: Anticipated starting salary range: $24.107 - $26.075/hr., depending on qualifications.
Work Location: This position will work onsite at Minneapolis Elections & Voter Services: 980 E Hennepin Ave, Minneapolis, MN 55414.
The City of Minneapolis does not sponsor applicants for work visas.Job Duties and Responsibilities
- Manage the front desk and entrance area, controlling traffic through the office.
- Provide quality customer service by answering questions regarding election services from in-person visitors, emails, phone calls, and mail. Includes screening inquiries and routing to the appropriate personnel or departments as appropriate.?
- Prepare and handle election materials (file folders, books, documents, mail, records, etc.) for filing, storage, shelving, distribution, or destruction
- Requisition, verify, distribute, and maintain an inventory of office supplies.
- Process Lagan/311 requests from Minneapolis residents.
- Type or use word processing software, spreadsheets or databases to produce documents with timeliness, accuracy, neatness, and judgment for intended distribution. Can include communications to public, meeting agendas, meeting notes, and division wide schedules.
- Assist in cleaning and maintaining Elections & Voter Services space(s).
- Support the hiring and onboarding process for other temporary election workers.
- Perform a wide range of clerical duties related to election operations which may include, but are not limited to: filing, support of election judge training activities; support of election judge recruitment and scheduling; support roles at various absentee voting locations throughout Minneapolis as necessary; support roles at elections warehouse.
- Complete various projects at the request of the Professional Level Staff in the division and City Clerk’s Office.
- Perform data entry where details and accuracy are essential.
- Learn and effectively utilize new software systems.
- Work cooperatively as a member of a diverse team.
- Follow statute, law, City code, policy, procedure, and guidelines.
- Inventory, prepare, and categorize election equipment.
- May be assigned to assist in other programs within elections or within the City Clerk's office as needed.
WORKING CONDITIONS: Normal office setting with occasional field work; may involve assignments and travel to and from various Minneapolis Election sites such as additional early vote centers and health care facilities, including outdoor and/or warehouse-related activities.
Pursuant to Minnesota Statute §204C.06, Subd. 8, news media are granted access to polling places, and as part of the normal duties of this position, individuals may be recorded or appear in the background of media interviews or footage while performing their work; this is an inherent requirement of the position.Required Qualifications
Minimum Education: High school diploma or equivalent; or currently attending high school.
Minimum Experience: One year of customer service- Eligible to vote in MN:
- Must be at least 18 years of age;
- Able to read, write, and speak English;
- Cannot be a candidate, or the spouse, parent, stepparent, child, stepchild, sibling or step- sibling of a candidate on the ballot;
- Cannot be domiciled, either permanently or temporarily, with any candidate on the ballot and;
- Cannot be a candidate in the election.
Licenses/Certifications: Election Judge Training provided.
Desired Qualifications:Selection Process- Experience working in elections.
- Experience working in customer service roles.
The selection process will consist of one or more of the following steps: a rating of relevant education and experience 100%. It is important that your application show all the relevant education and experience you possess. This information will be used to determine which candidates will proceed in the selection process. A submitted application is also used to verify the answers to any supplemental questions. Only those candidates who attain a passing score 70% on each step in the selection process will be placed on the eligible list. The City of Minneapolis Human Resources Department reserves the right to limit the number in any phase of the selection process.
Background Check
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.
Union Representation
This position is not represented by a bargaining unit. See the Civil Service Rules for terms and conditions of employment.
Interview Selection
The hiring authority reserves the right to determine the maximum number of candidates to interview from the established eligible list. If the hiring authority decides to interview other than by exam score order, they may select additional people to interview based on a candidate’s education or experience related to the field, work history, or skills uniquely related to the operational needs of the position.Knowledge, Skills and Abilities
• Excellent customer service/communication skills, both written and verbal.
• Knowledge of the election process.
• Knowledge of accepted business English usage, punctuation, spelling and math.
• Knowledge of office practices, policies, and procedures as they relate to the assigned program. Proficiency on computers, to include word processing, spreadsheets, and database programs.
• Ability to make decisions in accordance with laws, regulations and established departmental policies and apply judgment in interpreting and applying procedures.
• Ability to handle customer concerns and complaints respectfully.
• Ability to establish and maintain effective working relationships with others. Ability to communicate effectively by phone, in person, and in writing.
• Ability to organize and prioritize daily work tasks while experiencing multiple interruptions. Ability to follow written and verbal instructions.
• Ability to remain politically neutral and provide an inclusive, positive voting experience to persons of diverse backgrounds.
As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose—serving the residents, businesses and visitors of Minneapolis.
The City of Minneapolis is proud to be an Equal Employment Opportunity employer.