Technical Support Representative – (Manufacturing Services, Product Selection & Order Management)

Technical Support Representative – (Manufacturing Services, Product Selection & Order Management)

Up to $49,920 • Greater Milwaukee Area • 75-Year Industry Leader Join a European-owned global house of brands known for professional-grade durability and a "people-first" culture Enjoy exceptional stability in a specialized, collaborative environment where the average employee tenure is over 20 years

• EXPERIENCE 2+ Years Manufacturing Customer Service
• COMP Up to $49,920 (Annualized) + 90-Day Performance Review
• LOCATION Greater Milwaukee / Washington County area
• SCHEDULE 1st Shift: 8:30 AM – 5:00 PM (Monday – Friday)
• TYPE Full-Time, Permanent, W-2
• BENEFITS Medical, Dental, Vision, 401(k) Match & Paid Disability

This isn't a high-volume, scripted call center. This is a technical career home within a premier, 75-year-old global manufacturer that thrives on "personal touch" service. Our client is a world-class organization that treats its staff as brand experts and trusted partners, resulting in a culture where people stay for decades rather than years.

You will be supporting a premium house of brands used by professionals worldwide. If you are a resourceful problem-solver who enjoys the technical side of manufacturing—troubleshooting industrial tools and managing complex order lifecycles—this role offers the perfect blend of technical challenge and long-term career security. With comprehensive benefits starting after just 30 days and a dedicated path for growth, this is a stable environment focused on sustainable, high-quality service.

What You Will Be Doing

• Delivering high-level technical support to B2B distributors and B2C end-users regarding product selection and complex troubleshooting
• Managing the complete order and return lifecycle, including the accurate processing of purchase orders, EDI documents, and warranty requests
• Serving as the primary technical liaison between Sales, Production Schedulers, and Quality departments to resolve product discrepancies
• Maintaining critical customer web portals to ensure accurate invoicing, shipping status tracking, and timely RMA resolutions
• Collaborating with Accounting and Sales teams to onboard new accounts and assist with high-level quotes and sales promotions
• Troubleshooting industrial tool specifications and providing professional-grade equipment support to a variety of audiences

What We Are Looking For

• Experience: 2+ years of customer service experience specifically within a manufacturing or industrial environment
• Technical Literacy: Proficiency in Microsoft Office and the ability to quickly master complex internal order-management systems
• RMA Expertise: Direct exposure to RMA, warranty, or technical return processes is highly preferred
• Communication: Excellent verbal and written skills with the ability to explain technical product specs to both distributors and end-users
• Reliability: A stable and consistent work history with a "can-do" attitude and a commitment to prompt, daily attendance
• Education: High School Diploma or GED required (Associate degree in Business or Communications is a plus)
• Requirements: Must reside within a 45-minute drive of the Germantown area for this 100% onsite role

Please apply on Indeed or at impactsolutions.com/opportunities where you can see and apply for any of our open positions.